Return Policy

At Samplore.pk, we understand that sometimes things don't go as planned. That's why we offer a hassle-free easy return policy for your peace of mind.

What can't be returned?

  • Samples are non refundable! Since there is no way to verify, if a sample has been opened/altered/replaced/manipulated with in anyway, we do not offer refunds on samples. The only time a refund on a sample will be accepted is if you receive the sample broken/spilled/damaged.Please be sure to record yourself while opening the packaging from scratch, i.e the courier flyer should be opened within the video/ to maintain proof of damage done by the delivery process and not you.
  • If the complete unboxing video proof isn't provided, a refund will not be entertained.

What can be returned?

  • You can return any unopened and unused full items within 7 days of receiving your order.
  • Items must be in their original packaging with all tags and labels attached.

 

Reasons for Return:

  • We commit return if Products are not genuine or original (as verified by QR code)

How to initiate a return:

  1. Contact us within 7 days of receiving your order:
  2. In your message, please include:
    • Your order ID
    • A clear explanation of why you wish to return the product(s)

Return Process:

  1. Upon approval of your return request, contact us on whatsapp we will provide you the return address.
  2. You are responsible for securely packaging the items and dropping them off at our nearest courier partner office we will let you know our courier partner.

Refunds:

  • Once we receive your returned item(s) and confirm they meet the return criteria, we will issue a full refund to your original payment method within 2 business days.
  • We will request a client to put a review at our website.

Non-returnable items:

  • Product samples.
  • Opened or used items.
  • Items without original packaging or tags.
  • Items returned after the 7 days.

Please Note:

  • We reserve the right to deny unreasonable returns.
  • This policy is subject to change without notice.

We encourage you to review this policy carefully before placing an order. If you have any questions, please don't hesitate to contact us.